Blog post written by guest author Carlos Garcia, owner of Pleasehold.com. Carlos is an expert in the industry, he has been involved in professional on-hold message recordings for over 20 years.
The Value of Having An On Hold Message with music
Have you called your office and been put on hold lately? What do you
hear? Music? A radio station playing ‘Golden Oldies” or worse, radio ads
playing your competitions commercials? Or are you giving them the
silent treatment? Business owners and top level executives should
realize that what the caller hears during this hold time has an impact
on how your business is perceived on the phone. Mental images may start
to form in their mind; “I hate that song because it reminds me of my ex”
or “did they forget about me? Or am I still on hold?”Read more at the VoIPITS Blog!
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