Why Small Businesses Need Scalable Communications

As small businesses expand, management must monitor all communication
between employees, head-office, and customers/clients. This is due to
changes in proceedings, structures, policies, and priorities. At the
same time, to supplement and support such transformations, businesses
require additional resources and power in-office. This can get expensive
unless businesses seek the benefits of a smart Unified Communications
(UC) solution like Voice-over-IP.





Why Small Businesses Need Scalable Communications

How to Optimize Your Computer for Better VoIP QoS

Sometimes the internet speed promised by your provider differs greatly
from the speed you experience on a day-to-day basis. While sometimes,
slow and unstable connections are an external problem, often the network
or computer is to blame.

How to Optimize Your Computer for Better VoIP QoS

Hosted PBX Customer Service Etiquette

Customer convenience and system flexibility are considered two of the
biggest hosted PBX benefits. Businesses know to set-up call
routing/forwarding to funnel incoming calls, however, many departments
are not well enough equipped to answer these calls. Customer inquiries
come in a variety of forms – sometimes negative, sometimes positive – so
it is important for businesses to recognize these variances and respond
appropriately. Let’s take a look at two key areas of communication to
help businesses define their own customer service etiquette.






Hosted PBX Customer Service Etiquette

Is Your Business Ready for Hosted PBX?

Understanding hosted PBX technology is step one in determining its
compatibility with your business’ current environment. Before making the
transition, it’s important to consider both a business’ infrastructure
and staff -- two elements that must properly adjust in order for hosted
PBX to work at full capacity.



Is Your Business Ready for Hosted PBX?

Learn to Recognize and Prevent Vishing

Vishing, otherwise known as VoIP phishing, is a form of
communications fraud in which an individual or business receives a phone
call from a seemingly legitimate company (i.e. bank or service
provider) that demands confidential information. This is a quick way to
compromise your bank accounts or run into identity theft if you are not
careful. With that in mind, let’s take a look at how vishing works, why
it is a malicious and illegal practice, and how to prevent it from
happening to you.



Learn to Recognize and Prevent Vishing at the VoIPITS blog

Four Reasons to Invest in a Toll-Free Number

Toll Free Telephone Numbers

No
matter what you’re selling, keeping the lines of communication with
your customers and potential customers open is incredibly important, and
a toll-free number can be one of the best ways of doing that. This
article will explain why a toll-free number is right for your business.

Four Reasons to Invest in a Toll-Free Number

Getting to Know VoIP Gateways

What Are VoIP Gateways and How Do They Work?
If placed in charge of setting up your office’s PBX system, one
component you will need to think about is the VoIP gateway. Most hosted
solutions now include gateway software built-in, but for those building
and assembling their own infrastructure, installing such a device will
enable users to call lines on IP (Internet Protocol), PSTN (Public
Switched Telephone Network), and POTS (Plain Old Telephone Service)
networks.

Getting to Know VoIP Gateways