Customer convenience and system flexibility are considered two of the
biggest hosted PBX benefits. Businesses know to set-up call
routing/forwarding to funnel incoming calls, however, many departments
are not well enough equipped to answer these calls. Customer inquiries
come in a variety of forms – sometimes negative, sometimes positive – so
it is important for businesses to recognize these variances and respond
appropriately. Let’s take a look at two key areas of communication to
help businesses define their own customer service etiquette.
Hosted PBX Customer Service Etiquette
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