PSTN to Hosted PBX: Pain Points and Incentives

As anticipated, Software Advice
released the annual Small Business VoIP BuyerView this week. After
analyzing responses from hundreds of small business buyers (companies
with revenues less than $100 million per year), the VoIP- and
telecom-consulting firm compiled an extensive list of hosted PBX pain
points and incentives for users and providers to ponder. Overall, the
results from this report suggest small businesses no longer see price
reduction as hosted PBX’s main selling feature, but rather the system’s
many other advantages and abilities. So let’s examine those other perks!

Top Reasons for Switching to Hosted PBX

Of
the respondents, 31% still rely on the PSTN while 58% contemplate
moving to hosted PBX for the first time. The reasoning: hosted PBX
systems promise greater reliability and scalability. It seems that those
currently using landline systems complain most about connectivity and
capacity. The process of adding phone lines frustrates many expanding
businesses, just as incorporating new analogue features has proven to be
a headache. Maintenance and troubleshooting, too, top the list of
issues for PSTN users.









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Hosted PBX for Hotels, Motels and Inns

The
hospitality industry thrives on the idea of accommodation. Over-night
facilities depend greatly on their amenities and luxuries, as well as
their access to local transportation and tourism services. Over the past
decade, the hospitality industry has grown fierce: More and more major
chains invade small towns, making it harder for independent B&Bs to
survive. Because of this competition, hotels, motels and inns now
require an edge. Thankfully, hosted PBX can help facilities in this
regard.Hosted PBX for Hotels, Motels and Inns

Does Your Business Receive Enough Customer Calls?

Does Your Business Receive Enough Customer Calls?

Why Calls Work Better than Emails

Phone conversations are direct and harder to ignore. They take less
time to conduct than a formal email and incorporate more information.
Above all else, phone calls focus on relationships more than
transactions. Rather than the impersonal “shopping cart” process,
customer service agents instead work on discovering interests, habits
and opinions, helping them to serve that customer better. Overall, a
phone conversation goes places an email can’t.

How to Revamp a Call-to-Action

Chances are that if you feel your businesses does not receive enough
customer calls, it’s because of the call-to-action. Sometimes, a visitor
simply doesn’t know the next step – do they call, send an inquiry or go
to another webpage? Tell customers explicitly what you want them to do,
making it as easy as possible for them to dial the number. For further
incentive, consider these three tips:

1. Free Trial Offers. Encourage prospects and
   customers to call in to activate or cancel a trial period. Similarly,
   advertise perks for customers that call in. For example, give gifts to
   the first twenty callers who redeem an offer.
2. Be an Expert.
   In a saturated market, why should customers call you and not the
   competitor? It is your job to show customers how you lead the industry
   in both knowledge and service. In order to stand out, appear to be the
   best.
3. Write Actively. A good call-to-action uses strong
   verbs to command customers. Anything that leaves room for doubt or
   backtracking results in no calls. As concisely as possible, specify the
   action you want them to take. Make it seem as if it’s now or never too –
   dawdling works against the call. 

Hosted PBX in Schools: From Instruction to Administration

When
touring modernized elementary, secondary, and post-secondary
institutions, you will quickly notice one thing – an invasion of tablets
in the libraries and classrooms.Hosted PBX in Schools: From Instruction to Administration

VoIP Local Number Portability Explained

Switching to VoIP is a breeze. Simply activate an account, plug-in a call device, disable the old phone line, and away you go!

VoIP Local Number Portability Explained

How VoIP Whisper Messages Accelerate Lead Generation

Both management and marketing teams understand the value of VoIP
monitoring: It’s the perfect tool for performance review and data
assessment

How VoIP Whisper Messages Accelerate Lead Generation

Top Unified Communications Trends Pushing the Industry Forward

In light of InformationWeek’s 2014 Unified Communications (UC) Survey,
which reveals UC acceptance growth in North America (77% of 488
respondents),Top Unified Communications Trends Pushing the Industry Forward