Causes of One-Way Audio
Sometimes outdated firmware on routers, phones, and firewalls can interrupt communications. Learn more. Read the full post...How to Troubleshoot One-Way Audio
VoIPITS provides telecommunications solutions for businesses all over the world!
Tuesday, May 6, 2014
Monday, May 5, 2014
What is a Vanity Number?
At one point or another, you have probably heard the term “vanity
number.” While toll-free and local virtual numbers continue to prove
their value to small businesses, many still question whether or not
vanity numbers contribute positively to a business’ communications
strategy.
What is a Vanity Number?
Thursday, May 1, 2014
How Silence Suppression Works with VoIP
Voicemailetiquette applies not only to your inbox, but to the messages you leave
for others as well. While a single rule may not exist for recording
business voicemails, there are a series of “best practices” one should
adopt to increase the effectiveness of the message.
How Silence Suppression Works with VoIP
Why Small Businesses Need Scalable Communications
Latelast year, the Government of Canada released a few statistics
concerning revenue and employment growth in small businesses. According to one report,
SMBs contribute an average of 100,000 new jobs per each year, a number
rivaling the 12.5% and 9.8% employment growth found in medium and large
enterprises between 2009 and 2012.
Read more on the VoIPITS Blog
Monday, April 14, 2014
Calculate Your Mean Opinion Score (MOS)
A Mean Opinion Score (MOS) is the value assigned to a hosted
PBX system assessing its data transmission and compression efficiency.
Running a MOS test can help users pinpoint present and future issues
with service stability and audio quality. MOS values range from 1 to 5 —
5 as the ideal. A typical hosted PBX sits in-and-around 3.5 to 4.2. By
calculating your system's measurement, you can map changes in voice
quality over time, which may help track and troubleshoot problematic
network components.
Three Factors Affecting VoIP Call Quality
Before investing in VoIP, you should understand the various
factors affecting call quality. That being said, the three biggest
VoIP-influencers include network, hardware, and location. By recognizing
these factors, you may adjust your network's set-up accordingly,
pre-emptively eliminating common issues like jitters, echo, and one-way audio.
factors affecting call quality. That being said, the three biggest
VoIP-influencers include network, hardware, and location. By recognizing
these factors, you may adjust your network's set-up accordingly,
pre-emptively eliminating common issues like jitters, echo, and one-way audio.
Three Factors Affecting VoIP Call Quality
Wednesday, April 9, 2014
Getting to Know VoIP Gateways
Digital and Analogue VoIP Gateway Options
VoIP gateways may be purchased in digital or analogue form. Analogue
gateways connect traditional telephones to a PBX system (or vice versa).
A digital VoIP gateway, however, connects a PBX system to digital voice
lines on the IP network. In terms of features, both analogue or digital
gateways are typically SIP, H.323 and MGCP compliant and offer G.711,
G.723.1, G.726, and G.729A codecs support. On top of this, many
interfaces provide echo cancellation, jitter buffer, VAD and CNG, as
well as various other capabilities like call routing.
Getting to Know VoIP Gateways
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