How to Plan an Effective Telecommuting Program

A recent Personnel Psychology study observes that telecommuters are generally more productive than office workers. Similar research shows that an overwhelming majority of managers believe telecommuting retains talent. Thus, in many respects, work-from-home employment models can contribute to business continuity and progress.

How to Plan an Effective Telecommuting Program

What Are the Advantages of Software as a Service (SaaS)?

The term cloud computing comes up a lot these days. In short, it refers to the act of connecting with online services to store and manage data. Through cloud computing, businesses can streamline processes through resources tailored to niche demands. Providers host solutions for all industries and applications. Most things once in-house now exist somewhere in the cloud.

What Are the Advantages of Software as a Service (SaaS)?

Experience Less Downtime with VoIP

Downtime can be detrimental to a business. Many fear hosted phone solutions for this reason. They believe them to be less reliable than landline services. Our newest article counters this belief with measures you can take to guarantee uptime! Read more Experience Less Downtime with VoIP.

Should You Use a Wired or Wireless VoIP Phone?

Most public spaces offer free Wi-Fi—so much so that we rely on it for our mobile devices. Even at home, most networks support wireless connectivity. It lets us roam with our laptops or stream from devices in different rooms and on separate floors.

For over a decade, we’ve enjoyed cordless landline phones. While many VOIP phones now come cordless, the base still plugs in via Ethernet. Wireless (Wi-Fi) phones lift this limitation, but they come with a few caveats.

Should You Use a Wired or Wireless VoIP Phone?

Moving Offices with a Hosted PBX Phone System

Businesses with on premise PBX will find moving offices a
laborious undertaking. There are just so many components to disconnect,
reconnect and reconfigure. 



Moving Offices with a Hosted PBX Phone System

Chief VoIP Advantages for the Global Business

A brief overview of the different benefits and incentives VoIP offers. See: Chief VoIP Advantages for the Global Business.

Experience Less Downtime with VoIP

VoIP eliminates physical installations and hardware maintenance. As a
hosted solution, it also improves business continuity: even when the
power goes out or the networks go down, the phone lines remain active.
So a minor setback in the office is not an issue since users can
configure their mobile phones to access the system. This ensures that no
circumstances affect the availability of staff.

Experience Less Downtime with VoIP

New Consumer Report Analyzes SMB VoIP

Early last week, Software Advice—a free comparison tool for VoIP solutions—published their annual consumer report, the 2015 Small Business BuyerView.
This comprehensive report investigates the presence of VoIP solutions
within SMB environments. Culling data from a sample of 200 buyers, it
identifies an array of VoIP pain points, incentives and insights. This
article reviews some of the report’s key findings.

New Consumer Report Analyzes SMB VoIP

Why Use Bandwidth Savers for VoIP Call Terminations

A Synchronous Bandwidth Optimizer (SBO), sometimes referred to as a bandwidth saver, is a complementary VoIP product. It’s a tool that targets VoIP call termination—the routing process between carriers—reducing bandwidth usage by up to 80% without affecting call or service quality. Primarily, SBOs apply to data-restricted environments like homes and mobile hotspots.

Read more: Synchronous Bandwidth Optimizer Overview

Identifying and Protecting Yourself from Toll Fraud

Fraudsters commit toll fraud when they hijack a phone service and place unauthorized long-distance calls. Most often, toll fraud happens discreetly, but the ensuing damage is substantial. Fraudsters can charge thousands of dollars’ worth of toll long-distance calls within a few days. Therefore, early detection is paramount and total prevention ideal.

Read more: What is Toll Fraud?

Thwart the Largest Drawback in Telecommuting and Optimize Your Remote Workforce

Over the last few years, researchers have closely investigated the advantages and disadvantages of telecommuting. Most published studies conclude that telecommuting programs boost productivity, improve employee retention and increase job satisfaction. However, said reports also identity loss of corporate culture as a major drawback.

Read more: Perpetuate Corporate Culture through Telecommuting

Signs and Scenarios of Phone System Datedness

You may not even realize how much your legacy phone system holds your business back. Check for these signs that the time for Hosted PBX has arrived: steep costs, poor connectivity, low activity or lack of data. Any of these sound familiar?

Continue reading on the MyPBX blog.

How Switching to VoIP Can Boost the Efficiency of Customer Support Centers

VoIPITS names the top reasons why customer service-based organizations should seek VoIP solutions: 24/7 support, locality, cheap minutes and recording-keeping. To learn more about each, swing by the blog page.

Intrusion-Prevention Systems (IPS) for Hosted PBX

Intrusion-Prevention Systems (IPS) for Hosted PBX

As an IP-reliant service, hosted PBX users should watch out for a variety of cyber threats: denial of service attacks (DoS), interception, eavesdropping, vishing, theft, hacking, fraud and more. Although standard security protocols do serve as protective agents on a given network, most firewalls cannot stop attacks directed at the signaling or media layers. But this doesn’t mean hosted PBX users are helplessly susceptible to such attacks.

VoIP for Travellers: How to Setup IP Devices in Hotels

VoIP for Travellers: How to Setup IP Devices in Hotels
Portability ranks highly as most desirable VoIP feature, particularly for corporate and recreational travellers. Rather than using funds better-spent sightseeing, VoIP allows users to connect remotely, forgoing costly international call rates altogether. To do so, travellers simply need to pack their hardware—IP phone (wired or wireless), ATA and/or computer.

Is Your Network Too Crowded for VoIP?

Is Your Network Too Crowded for VoIP?

How to Scan Your Router for Other Online Devices

A bevy of factors can cause slow internet, but network hogs are
common culprits to watch for. Such users upload and download heavily,
consuming a sizeable chunk of the bandwidth available. In the workplace,
employers limit data usage to prevent this problem, but at home, the
network’s yours to monitor. If you feel like you’re competing for data,
check to see who else is using your router to boost VoIP security and
performance.

Is Hosted PBX Vulnerable over Public Networks?

Is Hosted PBX Vulnerable over Public Networks?

Security Risks Posed by Wi-Fi Hotspots and Open Networks

Security tops the list of concerns for hosted PBX, despite little
reason to fret in the office or at home. In such environments, building
firewalls and security layers can protect data from unwanted guests, but
no such measures exist in the open world. This is because most public
IP networks, such as hotspots offered in restaurants and transit
stations, are unencrypted and unauthenticated, making data interception
possible.

How to Choose a Vanity Number for Your Business

If your unaltered business name is unavailable, do not fret.
Similarly, if the name is too long or short, there are alternate ways to
create memorable vanity numbers with
keywords and phrases. For instance, abbreviations and/or descriptive
nouns and adjectives can expand or truncate a vanity number’s length.
These tactics apply to businesses without name recognition as well,
those that need catchy vanity numbers to reflect their offerings
instead. Such strategies work in numerous other settings, including web
addresses, domains and hashtags. For a full breakdown of steps in
choosing the perfect vanity number, read through the infographic below.




How to Choose a Vanity Number for Your Business

Smartphone VoIP App Security Woes

Some
providers price their call and data packages unfeasibly high, leaving
users little choice where to go for mobile long-distance calling and
internet browsing. Over Wi-Fi, however, smartphone users have discovered
a far cheaper method of communication – VoIP. For many paid services,
the features and capabilities unlocked through smartphone apps surpass
those offered by major mobile carriers anyway. But do smartphone VoIP
apps pose security concerns?

Smartphone VoIP App Security Woes

Do VoIP Users Need Tech Skills and Experience?

Recent studies suggest that more SMBs are veering away from on premise IP-PBX
in exchange for portable, lightweight VoIP solutions. The reasoning:
(1) most offices and/or residential spaces do not have the IT support
necessary to setup, maintain and update on premise IP-PBX systems; (2)
VoIP takes up less space and consumes less time in-house; and (3)
investments in VoIP are unbeatably low compared to on premise solutions.
In other words, the VoIP interface is inexpensive and user-friendly
without sacrificing quality or function.



Do VoIP Users Need Tech Skills and Experience?