New Consumer Report Analyzes SMB VoIP

Early last week, Software Advice—a free comparison tool for VoIP solutions—published their annual consumer report, the 2015 Small Business BuyerView.
This comprehensive report investigates the presence of VoIP solutions
within SMB environments. Culling data from a sample of 200 buyers, it
identifies an array of VoIP pain points, incentives and insights. This
article reviews some of the report’s key findings.

New Consumer Report Analyzes SMB VoIP

Why Use Bandwidth Savers for VoIP Call Terminations

A Synchronous Bandwidth Optimizer (SBO), sometimes referred to as a bandwidth saver, is a complementary VoIP product. It’s a tool that targets VoIP call termination—the routing process between carriers—reducing bandwidth usage by up to 80% without affecting call or service quality. Primarily, SBOs apply to data-restricted environments like homes and mobile hotspots.

Read more: Synchronous Bandwidth Optimizer Overview

Identifying and Protecting Yourself from Toll Fraud

Fraudsters commit toll fraud when they hijack a phone service and place unauthorized long-distance calls. Most often, toll fraud happens discreetly, but the ensuing damage is substantial. Fraudsters can charge thousands of dollars’ worth of toll long-distance calls within a few days. Therefore, early detection is paramount and total prevention ideal.

Read more: What is Toll Fraud?

Thwart the Largest Drawback in Telecommuting and Optimize Your Remote Workforce

Over the last few years, researchers have closely investigated the advantages and disadvantages of telecommuting. Most published studies conclude that telecommuting programs boost productivity, improve employee retention and increase job satisfaction. However, said reports also identity loss of corporate culture as a major drawback.

Read more: Perpetuate Corporate Culture through Telecommuting

Signs and Scenarios of Phone System Datedness

You may not even realize how much your legacy phone system holds your business back. Check for these signs that the time for Hosted PBX has arrived: steep costs, poor connectivity, low activity or lack of data. Any of these sound familiar?

Continue reading on the MyPBX blog.

How Switching to VoIP Can Boost the Efficiency of Customer Support Centers

VoIPITS names the top reasons why customer service-based organizations should seek VoIP solutions: 24/7 support, locality, cheap minutes and recording-keeping. To learn more about each, swing by the blog page.

Intrusion-Prevention Systems (IPS) for Hosted PBX

Intrusion-Prevention Systems (IPS) for Hosted PBX

As an IP-reliant service, hosted PBX users should watch out for a variety of cyber threats: denial of service attacks (DoS), interception, eavesdropping, vishing, theft, hacking, fraud and more. Although standard security protocols do serve as protective agents on a given network, most firewalls cannot stop attacks directed at the signaling or media layers. But this doesn’t mean hosted PBX users are helplessly susceptible to such attacks.