Should You Use a WiFi VoIP Phone?

Most businesses purchase a virtual number and list it on their website for customers to call.
Should You Use a WiFi VoIP Phone?

Standard Call Queue Delivery Methods

For those unfamiliar with the term, a call queue
works like a cashier’s line at a grocery store, where customers shuffle
into an order and wait to pay for the items in their basket.

Standard Call Queue Delivery Methods

How Silence Suppression Works with VoIP

Silence suppression, otherwise known as Voice Activity Detection (VAD), is a feature available on most modern VoIP gateways.

Get the complete story. Read the full post...



How Silence Suppression Works with VoIP

How to Troubleshoot One-Way Audio

Causes of One-Way Audio

Sometimes outdated firmware on routers, phones, and firewalls can interrupt communications. Learn more. Read the full post...


How to Troubleshoot One-Way Audio

What is a Vanity Number?

At one point or another, you have probably heard the term “vanity
number.” While toll-free and local virtual numbers continue to prove
their value to small businesses, many still question whether or not
vanity numbers contribute positively to a business’ communications
strategy.





What is a Vanity Number?

How Silence Suppression Works with VoIP

Voicemail
etiquette applies not only to your inbox, but to the messages you leave
for others as well. While a single rule may not exist for recording
business voicemails, there are a series of “best practices” one should
adopt to increase the effectiveness of the message.

How Silence Suppression Works with VoIP

Why Small Businesses Need Scalable Communications

Late
last year, the Government of Canada released a few statistics
concerning revenue and employment growth in small businesses. According to one report,
SMBs contribute an average of 100,000 new jobs per each year, a number
rivaling the 12.5% and 9.8% employment growth found in medium and large
enterprises between 2009 and 2012.







Read more on the VoIPITS Blog