Setting the Date & Time on your Polycom IP Phone

Is your Polycom phone flashing an incorrect date and time?

This is because it has no time server set and needs to be configured
to auto-sync with an NTP (Network Time Protocol) server. Read on to see
how to correct this once and for all.  Many will dismiss the issue of
having an incorrect date and time on Polycom IP phones simply because
they are typically configured by a boot server. There are still many
Polycom users that have manually configured phones, and it is important
the devices display the correct date and time.





Setting the Date & Time on your Polycom IP Phone

Should You Use a WiFi VoIP Phone?

Most often, VoIP providers will instruct their customers to plug their IP phones and systems directly into the router. Read the full Blog...


Should You Use a WiFi VoIP Phone?

Hosted PBX Call Recording Solutions

New MyPBX users may feel slightly overwhelmed the first time they
log into the PBXww workspace.




Hosted PBX Call Recording Solutions

Common VoIP Terms Defined

The VOIPITS Glossary

Below you will find simplified definitions for many of the VoIP terms used in communication how-to and troubleshooting articles.
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Common VoIP Terms Defined

The Neuroscience behind Vanity Numbers

Businesses want customers to remember them, but on today’s fiercely competitive market, memorability is not so easy. For years, vanity numbers
have catered to this need, promising businesses toll-free phone numbers
that increase brand recognition and ad response. The question remains,
however, what proof exists that vanity numbers work?


Over the years, companies have researched that very question. As Craig Borowski, VoIP and Telecommunications researcher at Software Advice,
explains, "It might seem a little odd that neuroscience is used in this
discussion of toll-free telephone numbers. But, neuroscience, and its
related field psychology, actually have a long history with the
telephone industry.”







The Neuroscience behind Vanity Numbers

Determine Your Maximum Concurrent Call Volume for Simultaneous Hosted PBX Calling

A business' maximum concurrent call volume reflects the number of calls they can expect during peak hours.Determine Your Maximum Concurrent Call Volume for Simultaneous Hosted PBX Calling

Should You Use a WiFi VoIP Phone?

Most businesses purchase a virtual number and list it on their website for customers to call.
Should You Use a WiFi VoIP Phone?

Standard Call Queue Delivery Methods

For those unfamiliar with the term, a call queue
works like a cashier’s line at a grocery store, where customers shuffle
into an order and wait to pay for the items in their basket.

Standard Call Queue Delivery Methods

How Silence Suppression Works with VoIP

Silence suppression, otherwise known as Voice Activity Detection (VAD), is a feature available on most modern VoIP gateways.

Get the complete story. Read the full post...



How Silence Suppression Works with VoIP

How to Troubleshoot One-Way Audio

Causes of One-Way Audio

Sometimes outdated firmware on routers, phones, and firewalls can interrupt communications. Learn more. Read the full post...


How to Troubleshoot One-Way Audio

What is a Vanity Number?

At one point or another, you have probably heard the term “vanity
number.” While toll-free and local virtual numbers continue to prove
their value to small businesses, many still question whether or not
vanity numbers contribute positively to a business’ communications
strategy.





What is a Vanity Number?

How Silence Suppression Works with VoIP

Voicemail
etiquette applies not only to your inbox, but to the messages you leave
for others as well. While a single rule may not exist for recording
business voicemails, there are a series of “best practices” one should
adopt to increase the effectiveness of the message.

How Silence Suppression Works with VoIP

Why Small Businesses Need Scalable Communications

Late
last year, the Government of Canada released a few statistics
concerning revenue and employment growth in small businesses. According to one report,
SMBs contribute an average of 100,000 new jobs per each year, a number
rivaling the 12.5% and 9.8% employment growth found in medium and large
enterprises between 2009 and 2012.







Read more on the VoIPITS Blog